Shipping policy

Shipping Policy for Haidavia Classics

Effective Date: 23-06-2024

1. Introduction

At Haidavia Classics, we are committed to delivering your orders promptly and securely. This shipping policy outlines the terms and conditions related to the shipment of our products.

2. Shipping Destinations

We ship to most countries worldwide. Please note that there may be restrictions on some products for certain international destinations.

3. Shipping Costs

Shipping costs for international orders are calculated at checkout and vary based on the destination, weight, and size of your order.

4. Shipping Methods

We offer various shipping options to meet your needs, including standard and express shipping. The available options and estimated delivery times will be provided at checkout.

5. Processing Time

Orders are processed within 7-10 business days.

Customization orders, including rims, leather work, and veneer work, may require additional processing time. We will inform you of the estimated completion and shipping time for these orders.

6. Delivery Time

International Orders:

Air Freight: Delivery typically takes 12-15 business days.

Sea Freight: Delivery can take up to 25 business days.

7. Customs, Duties, and Taxes

International orders may be subject to customs duties and taxes, which are the responsibility of the customer. Haidavia Classics is not responsible for any additional charges that may apply after the package has been shipped.

8. Order Tracking

Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order through our shipping partner’s website.

9. Lost or Damaged Packages

Lost Packages: If your package is lost in transit, please contact us at info@haidaviaclassics.com, and we will assist you in resolving the issue.

Damaged Packages: If your package arrives damaged, please contact us immediately with photos of the damage, and we will work with you to resolve the issue.

10. Returns and Refunds

Please refer to our Return and Refund Policy for detailed information on how to return items and request refunds.

11. Contact Information

If you have any questions about our shipping policy, please contact us at info@haidaviaclassics.com or through our contact form on the website.